*For our terms and conditions applying to EV homecharge unit sales that are not supported by the OLEV Electric Vehicle Homecharge Scheme, please see our dedicated Non-OLEV homecharge webpage at


1.1 “Buyer” means the person who buys Goods from BP Chargemaster;

1.2 “EVHS Grant” means the grant provided by OLEV under the OLEV Electric Vehicle Homecharge Scheme grant (more information can be found here –;

1.3 “Goods” means the goods and any related services as described in the Invoice to be supplied to the Buyer from BP Chargemaster;

1.4 “Installation Requirements” means any written installation requirements with respect to the Goods issued by BP Chargemaster to the Buyer together with the supply of the Goods;

1.5 “Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable;

1.6 “Invoice” means the invoice or receipt issued by BP Chargemaster to the Buyer with respect to the supply of the Goods;
1.7 “OLEV” means the Office of Low Emissions Vehicles as constituted by the government of the United Kingdom;
1.9 “BP Chargemaster” means Chargemaster Ltd, 500 Capability Green, Luton, LU1 3LS, England;

1.10 “Standard Domestic Installation” means installation of the Goods by BP Chargemaster (or an agent or contractor engaged by BP Chargemaster) that:

1.10.1 includes a cable run of up to 15 meters to be fixed flush to the wall (cable not trenched or hidden behind walls, through joists, under tiles/carpets/floorboards, aerial or subterranean runs), with the installation being completed by one installation engineer within 6 hours in accordance with current BS7671 wiring regulations and the current IET Code of Practice for Electric Vehicle Charging Equipment Installation, and any relevant subsequent amendments thereof and shall not include any additional work or supply of equipment or other infrastructure necessary as a result of onerous, unusual or challenging conditions at the premises that adversely affect the installation of the Goods;
1.10.2 assumes that correct electrical connections and protections are available on the Buyer’s premises, and that no civil works or electrical remedial works are required prior to or during installation; and
1.10.3 assumes the installation point and the cable installation route is safe, free from asbestos and complies with all applicable health and safety regulations.

1.11 “User Guide” means any written guide for the operation and maintenance of the Goods issued by BP Chargemaster to the Buyer together with the supply of the Goods.


2.1 These Terms and Conditions shall apply to the sale of Goods by BP Chargemaster to the Buyer to the exclusion of all other terms and conditions referred to, implied, offered or relied on by the Buyer, by trade, custom, practice or in the course of dealing, whether in negotiation or at any stage in the dealings between the parties, including any standard or printed terms tendered by the Buyer.

2.2 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by BP Chargemaster.

2.3 The Buyer represents, warrants and undertakes the following:

2.3.1 the Buyer confirms that it has read, agrees with and shall comply with all conditions imposed by the OLEV Electric Vehicle Homecharge Scheme as published from time to time by OLEV, without exception;

2.3.2 the Buyer represents that at the time at which it (or BP Chargemaster on behalf of the Buyer) applies for the EVHS Grant it meets the eligibility criteria as specified by OLEV in order to receive the EVHS Grant (full eligibility conditions can be found on the OLEV website:;

2.3.3 the Buyer confirms that it is the designated primary user / owner, or have a vehicle on order, of a new vehicle as defined by OLEV as an eligible electric vehicle for an EVHS Grant subsidised installation. The Buyer agrees to provide BP Chargemaster with the necessary vehicle ownership and OLEV documents before BP Chargemaster performs the installation of the Goods;

2.3.4 the Buyer confirms that it resides in mainland England, Scotland or Wales, and that the installation address specified on the application form is a residential address and that it either owns the property or has consent from the landlord for the Goods to be installed;

2.3.5 the Buyer confirms that there is a garage or other suitable private off-street parking within the premises, compliant to the conditions set by OLEV, allowing the Buyer to charge the electric vehicle safely and without creating a trip or other health and safety risk to the Buyer or any other party or property, with modern household electrics;

2.3.6 the Buyer shall not claim the VAT back on the installation of the Goods from HMRC; and

2.3.7 as further detailed in and without prejudice to BP Chargemaster’s Customer Privacy Notice (available at, the Buyer confirms that its personal information may be shared with OLEV, BP Chargemaster, as well as other third parties that require this information in order to provide the EVHS Grant or any analogous scheme as may be provided from time to time in the future.

2.4 The Buyer gives BP Chargemaster permission to apply for the EVHS Grant on its behalf and agrees that it may be contacted in the future by OLEV or its agents to conduct a random check. The Buyer shall provide BP Chargemaster with all necessary information, documents and assistance required in order that BP Chargemaster may apply to OLEV on behalf of the Buyer for the EVHS Grant.

2.5 The Buyer indemnifies and holds BP Chargemaster harmless against any claims, costs, losses or damages suffered by BP Chargemaster due to any misrepresentation or breach by the Buyer of the representations, warranties and undertakings given in clause

2.3 and clause 2.4 above. In the event of any such misrepresentation or breach by the Buyer, BP Chargemaster reserves the right to suspend delivery, installation, operation of the Goods and to access and/or remove the Goods from the Buyer’s premises (if applicable).


3.1 The price for the Goods shall be that price stated in the Invoice, or such other price as the parties may agree in writing. The price is exclusive of VAT or any other applicable costs.

3.2 Payment of the price and VAT and any other applicable payments under these Terms and Conditions shall be due when requested by BP Chargemaster by approved credit/debit card or bank transfer.

3.3 BP Chargemaster shall be entitled to charge interest on overdue payments from the date when payment becomes due from day to day until the date of payment is received in full by BP Chargemaster at a rate of 2.00% per annum above the base rate of the Bank of England.

3.4 If payment of the price or any part thereof is not made when due, BP Chargemaster shall be entitled to:

3.4.1 require payment in advance of delivery in relation to any Goods not previously delivered;
3.4.2 refuse to make delivery of any undelivered Goods whether ordered under the contract or not and without incurring any liability whatever to the Buyer for non-delivery or any delay in delivery; and/or
3.4.3 terminate the contract with the Buyer.


4.1 Any samples, drawings, descriptive matter or advertising issued by BP Chargemaster and any descriptions of the Goods or illustrations or descriptions contained in BP Chargemaster’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Goods or services described in them shall not form part of the contract with the Buyer or have any contractual force. Any description given or applied to the Goods is given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt, the Buyer hereby affirms that it does not in any way rely on any description when entering into the contract with the Buyer.

4.2 The Goods are described in BP Chargemaster’s catalogue, websites and the Invoice. BP Chargemaster reserves the right to amend the specification for the Goods if required by any applicable statutory or regulatory requirement, and BP Chargemaster shall notify the Customer in any such event.


5.1 Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer on the date specified by BP Chargemaster. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

5.2 The date of delivery specified by BP Chargemaster is an estimate only.


Risk of loss and damage to the Goods shall pass to the Buyer when the Goods are installed at the Buyer’s premises, except that if the Goods are delivered and stored at the Buyer’s premises prior to installation, risk of loss and damage to the Goods shall pass to the Buyer during such period of storage.


Title to the Goods, including full legal and beneficial ownership, shall not pass to the Buyer until BP Chargemaster has received cleared payment in full: (i) for such Goods in accordance with these Terms and Conditions; and (ii) of all outstanding amounts (including interest) due from the Buyer to BP Chargemaster under this and all other contracts between BP Chargemaster and the Buyer.


8.1 Subject to clause 8.3, the Goods shall be covered by a 36 months repair or replacement warranty (at BP Chargemaster’s discretion) with respect to faulty parts and/or installation arising from any act or omission of BP Chargemaster. This warranty period commences on the date of the original installation of the Goods.

8.2 The Buyer undertakes to promptly notify BP Chargemaster by calling BP Chargemaster’s dedicated customer service call centre (available at of any fault in the Goods and in any event within 7 days of becoming aware of such fault.

8.3 BP Chargemaster’s warranty does not apply in the event of a fault or damage arising from any of the following causes:

8.3.1 maintenance performed by any person not appointed or authorised by BP Chargemaster;

8.3.2 installation of the Goods not carried out by BP Chargemaster or one of its contractors;

8.3.3 damage caused by theft or vandalism or any other third-party act;

8.3.4 misuse or use of any kind of the Goods by the Buyer that is not in accordance with the User Guide or any other oral or written instructions issued by BP Chargemaster regarding the storage, installation, commissioning, use or maintenance of the Goods;

8.3.5 the use of any connected equipment (such as a charging cable) that is not supplied to the Buyer by BP Chargemaster;

8.3.6 unauthorized opening of the Goods by the Buyer;

8.3.7 natural disasters: earthquakes, lightning, wind or water damage, and problems caused by fire or similar events;

8.3.8 unsuitable storage conditions;

8.3.9 modifications, additions or any other interference with the Goods by the Buyer, or any other party, or the electric vehicle, including software modifications, without the prior written consent from BP Chargemaster; and

8.3.10 normal ageing and wear-and-tear of the Goods (i.e.: discoloration, normal corrosion).

8.4 Faulty Goods being repaired or replaced under BP Chargemaster’s warranty may need to be removed and returned to BP Chargemaster’s premises at BP Chargemaster’s sole discretion. If the fault is found to have arisen due to any reason for which BP Chargemaster’s warranty does not apply, the costs of the removal, repair, replacement, transportation, delivery, reinstallation, diagnostics, call-out fees and any other costs will be the responsibility of the Buyer. BP Chargemaster reserves the right to suspend the performance of any repair or replacement of the Goods in accordance with BP Chargemaster’s warranty at any time until the Buyer has paid in full for such repair, replacement and/or associated costs for which the Buyer may be responsible.

8.5 Repair, modification or replacement of parts during the warranty period will not extend the original warranty period of the Goods.

8.6 Where the Goods have been manufactured and supplied to BP Chargemaster by a third party, any warranty granted to BP Chargemaster in respect of the Goods shall be passed on to the Buyer.

8.7 BP Chargemaster shall be entitled in its absolute discretion to refund the price of the faulty Goods if such price has already been paid in whole or in part.

8.8 If the Buyer has subscribed to, and paid for, any ongoing maintenance services contract, the terms of such contract shall prevail over these Terms and Conditions with respect to the repair or replacement of any faulty Goods.

8.9 Upon receipt of any Goods returned under BP Chargemaster’s warranty, BP Chargemaster will examine and attempt to remedy any defects identified at its own expense and by whatever means BP Chargemaster deems appropriate. Under this warranty, BP Chargemaster reserves the right to supply new or reconditioned equipment to the Buyer, or by way of repairing the product in BP Chargemaster’s workshops and/or at the point of installation.

8.10 Any part or component in the Goods replaced under BP Chargemaster’s warranty will become the property of BP Chargemaster.

8.11 Except as provided in this clause 8, BP Chargemaster shall have no liability to the Buyer in respect of the failure of the Goods to comply with these Terms and Conditions.


9.1 Unless otherwise agreed with the Buyer, BP Chargemaster shall install the Goods according to a Standard Domestic Installation.

9.2 The price for the installation of the Goods shall be based upon the information provided by the Buyer to BP Chargemaster. On the day of installation, a site survey will be conducted by BP Chargemaster’s installation engineer. If and to the extent the Goods cannot be installed because:

9.2.1 any information provided by the Buyer in relation to the installation site is found to be incorrect;

9.2.2 BP Chargemaster’s installation engineer discovers onerous, unusual or challenging conditions at the installation site that adversely affect the installation of the Goods;

9.2.3 BP Chargemaster cannot install the Goods in line with the requirements of clause 9.3,

BP Chargemaster may, at its own discretion, either: provide a quotation to perform additional work required to complete the installation of the Goods; or suspend the installation of the Goods until such additional work has been completed by the Buyer.

9.3 BP Chargemaster shall install the Goods:

9.3.1 with reasonable care and skill and in accordance with generally recognised commercial practices and standards in the industry for similar services;
9.3.2 in accordance with the descriptions and specifications set out in the Installation Requirements; and
9.3.3 in accordance with all applicable law.


10.1 The Buyer shall be given access to BP Chargemaster’s online ChargeVision service providing BP Chargemaster with electric usage data with respect to the Goods for a period of 3 years from the date of installation.

10.2 The Buyer acknowledges that at the end of the period described in clause 10.1, access to the ChargeVision service shall be withdrawn unless the Buyer enters into a separate written agreement with BP Chargemaster for the ongoing provision of the ChargeVision services. The fees for the ongoing provision of ChargeVision are available from BP Chargemaster on request.

10.3 By using the ChargeVision services, the Buyer confirms that it understands that:

10.3.1 electric usage data will be collected from the Goods during any period in which the Buyer has access to the ChargeVision service;
10.3.2 electric usage data provided by the ChargeVision service is provided for information purposes and the ChargeVision service shall not be considered or used as an electricity meter;
10.3.3 electric usage data provided by the ChargeVision service is subject to the performance of the relevant mobile phone operator, mobile phone signal and/or the quality of data transmission; and
10.3.4 BP Chargemaster shall not be held responsible for the delivery or accuracy of any of the electric usage data provided.

10.4 BP Chargemaster withholds the right to disable and/or de-commission the Goods at any time if BP Chargemaster believes (acting reasonably) that the Buyer has abused or misused the Goods or any of the electric usage data provided.


11.1 All implied terms, conditions, representations or warranties as to the correspondence of the Goods to any description or the satisfactory quality of the Goods or the fitness of the Goods for any purpose whatsoever (whether made by BP Chargemaster or not) are, to fullest extent permitted by law, hereby excluded from the sale of the Goods to the Buyer under these Terms and Conditions.

11.2 The Buyer shall indemnify BP Chargemaster and/or any of BP Chargemaster’s contractors, servants, employees and agents against any claim, loss or damage (including indirect and consequential losses), injury, fine or penalty suffered as a result of any act, omission or breach of these Terms & Conditions including the use of the Goods that is not in accordance with the User Guide or any interference, opening up, tampering, modification of or with the Goods, in each case, by the Buyer or persons for whom the Buyer is responsible.


12.1 Nothing in the Terms and Conditions limits any liability of either party which cannot legally be limited, including but not limited to liability for:

12.1.1 death or personal injury caused by negligence;

12.1.2 fraud or fraudulent misrepresentation; and

12.1.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

12.2 Subject to clause 12.1, BP Chargemaster’s total liability to the Buyer shall not exceed the price paid for the Goods. BP Chargemaster’s total liability includes liability in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the sale of the Goods.

12.3 To the extent permitted by applicable law and save as provided by clause 12.1, neither party shall be liable to the other with respect to the following types of loss:

12.3.1 loss of profits;

12.3.2 loss of sales or business;

12.3.3. loss of agreements or contracts;

12.3.4 loss of anticipated savings;

12.3.5 loss of use or corruption of software, data or information;

12.3.6 loss of or damage to goodwill; or

12.3.7 indirect or consequential loss.


All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of BP Chargemaster, and the Buyer shall do all that is reasonably necessary to ensure that such rights vest and remain vested in BP Chargemaster by the execution of appropriate instruments or the making of agreements with third parties.


BP Chargemaster shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and BP Chargemaster shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as BP Chargemaster considers unreasonable, it may, without liability on its part, terminate the contract with the Buyer.


Nothing contained in these Terms and Conditions shall be construed as establishing or implying any partnership or joint venture between the parties and nothing in these Terms and Conditions shall be deemed to construe either of the parties as the agent of the other.


The contract between the Buyer and BP Chargemaster for the sale of Goods shall not be assigned or transferred, nor the performance of any obligation sub-contracted, in either case by the Buyer, without the prior written consent of BP Chargemaster.


The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.


If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.


19.1 BP Chargemaster undertakes that personal information of the Buyer will be safeguarded and processed in accordance with the requirements of the Data Protection Act 2018 as set out in our Customer Privacy Notice (which can be found at

19.2 The Buyer gives its permission for OLEV, as well as other government departments, public bodies, utilities, licensed energy suppliers and BP Chargemaster to use the Buyer’s electric usage data from the Goods (in an anonymised form) to inform future strategy and policy development.


20.1 The Buyer agrees and undertakes that, in connection with these Terms and Conditions and any transactions under them, it will comply with all applicable anti-money laundering and anti-corruption laws, rules and regulations, decrees and/or official government orders of the United Kingdom, the United States of America, and of any country where the Goods will be transported or distributed to or from in connection with these Terms and Conditions and any transaction under them.

20.2 The Buyer warrants and undertakes that, in connection with these Terms and Conditions and any transactions under them nor any other person acting on its behalf, has made, offered, promised to make or authorized, or will make, offer, promise to make or authorize, any payment or other transfer of anything of value, directly or indirectly to:

20.2.1 any government official;

20.2.2 any director, officer, or employee of BP Chargemaster or any of its affiliates;

20.2.3 any political party, official of a political party, or candidate for public office;

20.2.4 an agent or intermediary for payment to any of the foregoing; or

20.2.5 any other person or entity,
In each case, for the purpose of obtaining or influencing official actions or decisions or securing any improper advantage in order to obtain or retain business, if such payment or transfer would violate or be inconsistent with the principles of any applicable anti-corruption legislation, including but not limited to the anti-corruption laws of the United Kingdom, the United States of America or of any country where goods will be transported or distributed to or from in connection with these Terms and Conditions.

20.3 For the purposes of this clause, the term “government official” shall include any minister, deputy minister, manager, civil servant, director, officer, or employee of any government or any department, agency or instrumentality of any government, and/or of any public sector company or an enterprise in which a government owns a majority or controlling interest, and/or of any public international organization. This term also includes any police or military personnel and any person acting in any official, administrative or judicial capacity for or on behalf of any such government or such department, agency, instrumentality, company or public international organization.

20.4 The Buyer confirms that it has carefully reviewed the BP Code of Conduct (a copy of which is available at and agrees and undertakes that, in connection with these Terms and Conditions and any transactions under them, it will act consistently with the applicable principles of the BP Code of Conduct in all material respects.


These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of England.


Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions or their subject matter or formation.

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