Available on bp forecourts from August 2019
bp pulse respects your privacy
Please read this privacy notice carefully to understand when we may collect your personal data, how and why we use it, the legal basis of this use, and your rights with respect to the processing of your personal data.
Through your use of this website, mobile app and/or your purchase of products or services offered by bp pulse we may collect, store and process the following data about you:
You may only provide us with the personal data of another person if you have previously obtained that person’s consent to the processing of their personal data, have informed them of our identity as a data controller and of the nature of the processing taking place. Records must be retained by you as evidence of this consent and provided to us on request.
Where we are processing your data based on your consent, you can withdraw this consent at any time. We provide simple ways of doing this where we can (e.g. cookie consent form, unsubscribe links in emails). In any instance you can ask for your consent to be withdrawn by contacting us through the channels provided in the queries and concerns section below.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to receive an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.
bp pulse operates a clear retention policy to ensure personal data is kept only for so long as is necessary for the purpose for which such information is collected, after which we make it non-identifiable or delete it.
The actual length of time data is retained will depend on the purpose for which it was collected. For example, in the case of contact information relating to an enquiry not resulting in any further agreement between us we will delete personal data six (6) months after the date of our last contact. In the case of personal data from recorded calls, we will delete these calls after four (4) months. For online purchases, we do not retain payment card details after completion of the payment transaction.
We contract with third parties to host the servers supporting our websites and app and to provide services in relation to other aspects of our operations. It may be necessary to share your personal data with these third parties in connection with the purposes set out in this privacy notice. Any third-party provider we appoint must act in accordance with our written instructions when processing your personal data and must protect your personal data in line with the contractually required security measures. If we will store or transfer your personal data to a third-party provider based outside the European Economic Area, we will have safeguards in place to ensure your personal data is adequately protected and a copy of these safeguards will be available on request.
For more information about any third-party service provider and the personal information shared with them please contact us using the details provided below in the queries and concerns section below.
For sales of products and services through our website and app, we share payment card details with our payment card processors and other third parties that may be involved in the fulfilment of your order.
We will not share your data with third parties for marketing purposes unless we have your express consent to do so.
We will disclose your vehicle information (if you provided it to us) with private companies operating car parks for the purpose of ensuring that you are not caught by any car park fees when charging at one of our charging units.
We may disclose your personal data to any member of the bp Group, bp strategic partner(s) or strategic sponsor(s) where necessary in connection with the purposes set out in this privacy notice. Where personal data is transferred within the bp Group, we do this under a comprehensive, flexible, and global compliance framework which implements appropriate measures and safeguards (including EU standard contractual clauses) to ensure that your personal data is protected in accordance with applicable data protection laws.
We may also disclose your personal data to third parties:
Your personal data may be sent to your local distribution network operator to ensure that your charging unit can be fitted at your property without causing issues with the local electrical supply. This is passed on as part of the contract if you are purchasing a charging unit.
Your personal data may be sent to the National Inspection Council for Electrical Installation Contracting (NICEIC) to confirm that the installation of your charging unit meets the correct installation requirements and is recorded as part of the standard NICEIC requirements. This information is passed on as part of the contract if you are purchasing a charging unit.
Your personal data may be sent to the Office for Zero Emission Vehicles (OZEV) and other relevant third parties to enable us to apply for a government Electric Vehicle Homecharge Scheme grant on your behalf. This information is passed on as part of the contract if you are purchasing a home charging unit.
Your personal data may be sent to a third-party debt collection agency in order to collect outstanding payments from you on our behalf. You will be notified before we do this in accordance with our terms and conditions.
We may make minor changes to this privacy notice in the future and will post these to this page on our website. If we make any significant changes, we will take additional steps to inform you.
You have certain rights in relation to your personal data which we aim to uphold as follows. Please note that rights are not absolute and are subject to certain qualification and exceptions.
If you would like to contact us in connection with exercising any of these rights, please do by contacting us using the contact details provided below.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you have any queries or concerns about our handling of your personal data please contact us using the following details:
If you are not happy with the way we have handled your personal data you can raise a complaint with us and you can also raise a complaint with the Information Commissioner’s Office here www.ico.gov.uk
Our website has different sub-sites for various businesses, products and services, which may also have their own privacy notices. Please read these if you visit our sub-sites.
Our website and app may contain links to third-party sites. This privacy notice does not apply to those third-party sites. If you follow a link to any of these third-party sites, please note that they will have their own privacy notices and that we do not accept any responsibility or liability for these sites or their privacy notices or use of your personal information.
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