During the on-going outbreak of coronavirus (COVID-19), the safety and welfare of our customers and our employees is our priority. We are following government advice so we can continue to serve our customers while keeping everyone protected.We will update this page with further information in line with government guidance or if the situation develops. Please check back regularly for updates.
Following the latest government advice to only go outside for necessary food, health reasons or essential work, we have taken the decision to temporarily stop all Homecharge and commercial charge point surveys and installations, as well as our production, development and testing facilities.
We are reviewing our current activity to ensure that only essential work is being carried out and that the only teams working outside of their homes are those carrying out essential work.
For customers due to have a Homecharge survey or installation, these will be postponed until a later date. We have had confirmation from the Office for Low Emission Vehicles that any order due to be installed by the 31st March 2020 that is delayed beyond this date, due to unforeseen circumstances will be considered for the £500 grant.
For sites due to have a commercial or public charge point survey or installation, these will be postponed until a later date and we will provide updates to affected customers in the coming days. Over the next three weeks, we will only be undertaking essential charge point installations, where they will be providing important infrastructure for those still undertaking essential journeys.
While our public charging network continues to operate for those who absolutely need to undertake essential journeys, with our 24/7 customer care team and field service engineers remaining active, we expect it to be used only for travel that is necessary. This will help to ensure that both the roads and our public charging network are as accessible as possible for the people that will need them the most.
We want to thank our customers and partners for their support during this challenging period.
Should you have any questions, please email email@example.com.
Stay safe and take care,
Matteo S. G. de Renzi