bp pulse App​

Firstly – thanks for joining our new bp pulse app! We’ve refreshed our look and feel, and we’re continuously releasing new features. Keep an eye on here for the latest updates!

New features
– Refreshed look and feel
– Combined login for all public charging users in one app
– Details from your Polar account will be seamlessly transferred over
– Filter on our live map by connector type, speed and cost
– View charging history up to 90 days
– Stay logged in for up to 30 days
– Subscription members can now charge via the app as well as via access card or key fob
– Favourite charge points

We’ll soon be removing the Polar Plus and Polar Instant apps from the app store and Google Play store. If you were an exisitng Polar member and still have the apps on your mobile device, you will still be able to login but we won’t be supporting these platforms going forward which may mean they run slowly or display data inaccurately.

bp pulse is an app-driven experience where you can manage your account, browse our charge points and start a charge all in one place. If you are an existing bp Chargemaster customer, we’ll pull your details across from Polar as long as you use the same email address associated with that account. If you’re compeltely new, just follow the steps in the sign up process to get started!

We don’t think we’ve got loyalty quite right yet. So we’re closing off our current loyalty scheme so we can work on bring you a new one. As a subscription member, any loyalty points you have need to be redeemed before 30th January 2021, otherwise they’ll be forfeited.

When you’ve safely arrived at the charge point you wish to use, connect your vehicle using your Type 2 charging cable, or the tethered cable provided. Then use the bp pulse app to start your charge.

Via Charge:
Enter the charge point ID and click ‘Start Charge’.

Via Live Map:
Find your charge point on the map, select it and click ‘Start Charge’
You can also find a charge point by clicking ‘List’ on the map.

On our 3-7kW chargers, the lights next to the charging socket will turn green to indicate a successful connection. On our 50kW+ chargers, the screen will show you the status of the charge.

When you’ve finished charging, click ‘Stop Charge’ in the app. It might take a couple of seconds for your cable to release. Please don’t press the red emergency stop button unless there is a real emergency – this will disable the unit until an engineer is able to come to the charge point.

When you’ve safely arrived at the charge point you wish to use, connect your vehicle using your Type 2 charging cable or the tethered cable provided. Tap your bp pulse access card on the target which will start the charge. For our 50kW+ chargers, you might need to select which type of cable you want to use before tapping your access card on the target.

When you’ve finished charging, tap your access card on the target and disconnect your cable. Please don’t press the red emergency stop button unless there is a real emergency – this will disable the unit until an engineer is able to attend to the charge point.

With a bp pulse subscription you can charge at any of our 7,000 public charge points across the UK. This includes over 400 50kW rapid chargers and our network of 150kW ultra-fast chargers on bp forecourts. If you don’t have a subscription, head to our live map to see charge points available to you.

The bp pulse app displays charge points that are available on the public bp pulse network. For subscription members, there are some charge points that are not currently visible in the app. This is because their hardware does not allow you to start and stop a charge within the app. We’re working on how to fix this but in the meantime, you can still access these charge points with your access card.

Sometimes. If you’re using one of our bp pulse7 standard or fast charge points then you will need to take your own Type 2 charging cable with you.

The cable will lock into place once you start your charge, so it can’t be removed while you’re away. You’ll be able to release it once you have stopped your charge.

You won’t need it if you’re using one of our bp pulse50 50kW or bp pulse150 150kW charge points.

As a subscription member, you get access to over 7,000 public charge points across the UK via the app or using a physical access card. You’ll benefit from our best value charging tariffs, starting from £0.30/kWh (incl. VAT) and you can charge for free at many of our charge points.

If a subscription isn’t right for you, you can still access the bp pulse network, just on a higher tariff, on a pay-as-you-go basis. Just top-up at least £5 in your account to start a charge.

If this is your first time using our app, select sign up and follow the onscreen instructions to complete your account. Once completed, you’ll have the option to sign up to subscription here. Or, if you’ve tried out our free membership and would like to upgrade to a monthly subscription for our best value tariffs, just navigate to your account section in the app and click “Upgrade membership”.

The easiest way to cancel your subscription is by cancelling your direct debit with your bank directly. If you were a subscription member before 3rd December, you may also be able to login to the website to cancel your subscription. Your access card will stop working immediately and any existing credit will no longer be available.

When you log back into your account on the app, your account will be updated to show you as a free member. For security reasons, we cannot cancel your subscription over the phone or by email.

If this is your first time using the app, make sure to sign up first. If you have already signed up, try resetting your password and check your internet connection. If this doesn’t work then call our 24/7 customer services team on 0330 016 5126 and we’ll do our best to help you.

Your username is the email address that you used to sign up with. If you’ve forgotten your password – try resetting it through the app. If this doesn’t work then call our 24/7 customer services team on 0330 016 5126 and we’ll do our best to help you.

Here are some tips if you’re having trouble using the start/stop feature in the app:

1. Make sure your cable is securely connected to both your vehicle and the charge point
2. Check your internet connection – try using mobile signal instead of WiFi, and vice versa
3. Try closing the app completely and reopening it
4. Use the digital screen on the charge point to check that it’s working
5. If you have an RFID card, try tapping it to start or stop your charge.

If none of the above work, please call our 24/7 customer services team on 0330 016 5126 and we’ll do our best to help you.

Please don’t press the red emergency stop button unless there is a real emergency – this will disable the unit until an engineer is able to attend to the charge point.

Here are some tips if you’re having trouble with your cable after you’ve finished charging:

1. Make sure you’ve stopped the charge in the app or with your RFID card
2. Check the digital screen to make sure the charge point has recognised that the charge has finished. If you’re using one of our 3-7kW units the lights will turn blue to indicate this.
3. Check whether your vehicle has a cable release feature. You should find details of this in the vehicle manual from the manufacturer.

If none of the above work, please call our 24/7 customer services team on 0330 016 5126 and we’ll do our best to help you.

Please don’t press the red emergency stop button unless there is a real emergency – this will disable the unit until an engineer is able to attend to the charge point.

If your access card is lost or stolen, you can request a new one in the app or you can call our customer care team. This will disable your existing access card and we’ll send a new one to your registered address. A replacement fee of £10 will be added to your next invoice. If you need to charge before your new card arrives then you can do so using the app.

You can set up credit and debit card payments in the app with Visa, MasterCard and American Express. If you’re a subscription member, all charges will be deducted from your direct debit on a monthly basis.

On most of our 50kW rapid chargers, and all of our 150kW ultra-fast chargers, you can pay by contactless but this won’t be visible in your transaction history and will be charged at a higher kWh tariff.

You can view a history of your charges up to 90 days in the account section of the app. We’re also working on being able to view any top-up transactions you have made. As a subscription member, you’ll receive a monthly invoice by email which provides a breakdown of charges and any credit on your account.

If you have a balance query in the meantime, please contact our 24/7 customer services team on 0330 016 5126 and we’ll do our best to help you.

Our best value charging tariffs start at £0.30/kWh (incl. VAT) and are available exclusively to subscription members, as well as access to charge points that are free to charge on. All for just £7.85 (incl. VAT) a month.

If a subscription isn’t right for you, tariffs start at £0.40/kWh for contactless / pay as you go.